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Booking with Kwezi

Kwezi Outdoors organizes safaris in Uganda. Please read the Terms and Conditions herein carefully as they set out our respective obligations and form the basis of your contract with us.


Kwezi Outdoors (the company) organizes safaris in Uganda. Safaris will be organized by the company which is registered in the Republic of Uganda. Please read the Terms and Conditions and the Travel Notes carefully as together they set out our respective obligations and form the basis of your contract with us. In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means Kwezi Outdoors Limited.

These terms are amended from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid. Conditions in Uganda (in Africa) are not the same as those in the developed world and standards of service, medical facilities, safety and security may often be lower than those at home for you who is visiting on safari.

Please note that it is the laws and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your home country.


The descriptions, information and opinions given by us are given in good faith, based on the latest information available to us. Every care has been taken to ensure the accuracy of the information provided. We cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.

The information provided and prices quoted are based on tariffs, costs and taxes prevailing at that time, often many months before the travel season. The information and opinions given by us in respect of national parks, animal sightings, accommodation, itineraries, activity permits (gorilla and chimp tracking, fishing, mountain treks, photography) and security are given in good faith.

Kwezi Outdoors works with provides transportation, accommodation, board, excursions and other services in cooperation with independent suppliers. We cannot be liable for modified information from third parties.


The information in the quotation must be crosschecked to ensure that the details therein are clearly understood and accurate. The price of your safari package will be confirmed on receipt of your booking. We reserve the right to correct errors in both quotations and invoices and will do so as soon as they come to our notice. However, in the unlikely event that your safari package amount is increased by more than 10% of the original invoice amount, you may cancel your booking within 14 days from the date of the issue of the surcharge and obtain a full refund of all payments made with the exception of the gorilla permit fees.


If you wish to cancel or amend your booking, we will make every effort to assist you. Requests for amendment or cancellation must be in writing, and signed by the person who made the booking. 

You can cancel your trip at any time prior to departure. The date of receipt is the decisive factor for our cancellation policy. Should you or any member of your party decide to cancel, you must advise us in writing by email. A cancellation is not effective until we receive a copy of your written notice.

Since we incur costs in cancelling your travel arrangements, cancellation costs will be borne by you. For cancellation of the travel contract prior to departure as well as any cases of no-show on the trip, the following cancellation charges per person will apply:

From 61 days and more: 10%.
60 to 31 days: Deposit (40%)
30 to 22 days: 50% of booking cost
21 days and less: 100% of booking cost

NOTE: Gorilla, chimpanzee and other wildlife tracking permits, or domestic airline flights are not refundable. No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

Kwezi Outdoors reserves the right to deduct all expenses incurred from money paid. 


At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of at least 40% of the quoted price of your holiday. If one is tracking gorillas or chimpanzees, a full advance payment of the permit fee is required to make the reservation.

If written acceptance is not received from you, we shall assume acceptance of the Terms and Conditions once you make the deposit.

The balance (60 per cent) must be paid in full before the start of the safari. It should be paid before coming for the tour. We however reserve the right to request full payment at least 40 days before start of the safari.

Payments can only be made to the company account and in the company names stated on the invoice. The details are all spelt out in the company invoice. If in doubt, please contact Kwezi Outdoors before making the payment for us to confirm to you the correct bank details. 


It is a condition of booking one of our tours that the traveller is adequately insured for the full duration of the safari / tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment, or any other cause you may find necessary. The choice of insurer is the sole discretion of the client.


The company reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels, security considerations or any other natural or man-made circumstances that the company has no control of whatsoever. In such cases alternative arrangements will be made as circumstances permit.


Gorilla and chimpanzee tracking fees must be paid in full. Permits are competitive and it is essential to confirm booking as soon as possible.

Only when payment has been received can permits for gorilla and chimp tracking be purchased from the relevant authority. In the event of cancellationRefunds are at the discretion of the relevant authority and we cannot accept liability for them. However, we shall do all we can to obtain a refund and if is given by the relevant authority, we shall pass it on to the client. 


Prices INCLUDE airport transfers; accommodation; meals as stated; the services of an English-speaking driver/guide and a safari vehicle; porterage of two items of baggage per person; boat trips; park fees; gorilla and chimpanzee permits where appropriate. 

Prices EXCLUDE airfares to Uganda, personal travel and health insurance, entry visas, airport taxes and gratuities as well as personal expenditure such as drinks and laundry at all lodges. 

In Kampala, Entebbe or Kigali the prices include bed and breakfast only. On safari the prices cover full board unless otherwise stated at time of booking confirmation. The company reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels, security considerations. In such cases alternative arrangements will be made as circumstances permit.


Complaints must be reported immediately to our representative and to the supplier of the service(s) in question, who will do their best to resolve any problem. If you remain dissatisfied, a written report should be submitted to the Safari Manager in Kampala as soon as possible after the incident and not later than 28 (twenty eight) days after completion of your holiday, to enable us to investigate them fully. Regrettably, liability for any complaints not notified in accordance with this procedure cannot be accepted.


We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, border closures, unexpected Government acts, terrorist activity, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport, road closures, disease and all similar events beyond our control.


The company is incorporated in the Republic of Uganda and it operates under the laws of Uganda. Your contract with us and matters arising out of it will be governed by the laws of Uganda.


Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay. Our guides are instructed to follow our code of conduct for Guides (available on request), which you must not ask them to break in any way. In the event that a Guide does not follow the code, please inform the Safari Manager in Kampala. Company vehicles must only be driven by the company’s Guide whose decision on all matters, such as the route taken, is final. You will be liable for any damage caused to a vehicle by any interference by you with the vehicle, including legal costs.


You are advised that, even in the most serene settings, the animals are wild and can pose a threat to life and safety. You are cautioned to observe all local or park regulations and heed all instructions given by our tour guides.


Kwezi Outdoors offers its clients customised packages of land, water, and / or domestic air services using various suppliers. Tour tariffs are based on all known costs and rates of exchange at the transfer, any significant changes beyond control will be immediately communicated to you. We also retain the right to alter any arrangements due to local conditions. While Kwezi Outdoors will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff. We also retain the right to refuse any person from participating or continuing any tour if that person causes or is deemed to cause hazard or inconvenience to other clients and to our environment and ecosystems.


Kwezi Outdoors acts only as a co-ordinator for all passengers with respect to services provided by underlying operators, including hotels, lodges, restaurants, road transport providers, professional guides, sport fishing services, boat skippers, air charter services, boating, rafting, kayaking, safari walks, tracking, trekking and climbing, and all other activities listed in your safari. All bookings with Kwezi Outdoors are therefore subject to the limitations of liability imposed by the underlying operators involved in the trip.

Payment of a deposit will indicate an acceptance of these booking conditions by the client.